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FAQ - Information about Festival Passes

When do passes go on sale?
Passes go on sale on March 25th, 2011.

Buy festival pass

When does the sale of passes end?
The passes will be sold until June 26th, 2011 or until the pass pool is empty (the pool has been considerably reduced compared to last year).

How much does the pass cost?
The pass costs PLN 350.

What does the pass entitle me to?
The pass is programmed for 55 admissions, so it entitles the holder to participate in 50 shows (the biggest possible number of films to watch - 10 festival days x 5 shows a day) providing you have made a reservation for a specific film, and to one absence without cancelling the reservation (for every next absence without cancelling the reservation the holder will lose 5 admissions - read more below.) In addition, the pass entitles you to discounts on tickets for the concerts and special events as well as a discount on the catalogue and other festival publications.

When can you make a reservation from?
Making the reservation is possible from 8.30 a.m. on the day preceding the event until the beginning of the screening. For example: to make a reservation for a film screened on 24 July, you will be able to book the seats on 23 July from 8:30 a.m. This is to eliminate the situation where all the seats are booked "just in case" on the first day. There will be a chance of looking through the repertoire carefully and making a considered decision. You should remember that you can order only one seats for a given screening at a given hour. You must not order more than one seats in a single hour bloc on the given day. An hour bloc means screenings held at intervals no longer than 30 minutes (e.g. 9:45, 10:00 and 10:15 make a single hour bloc).

What should I do if I want to go to a different film (than the one have I planned earlier)?
In such a case you should cancel your reservation and make a new one; this is possible until 15 minutes before the show. If you do not cancel your reservation and not appear at the show, the number of admissions on your pass will be reduced by 5 admissions; that is why it is necessary to cancel the reservation.

Where can I cancel the reservation?
Cancellation of the reservation is possible at all festival facilities (apart from the Opera House). They will have specifically prepared computer stations with access to the Internet.


How to reserve seats by sms? new!

The regulations are the same as for reservations online. To reserve a seat by sms send a free message to 8092. The message should be constructed as follows:

To reserve a seat:
R.<day>.<hour>.<place>
e.g. R.25.10.H7 – reserve a seat for a screening at 10 o’clock on 25th of July in the movie theatre Helios 7

To cancel the reservation:
A.<day>.<hour>.<place>
e.g. A.23.13.H1 – to cancel a reservation for a screening at 1.15 p.m. on 23rd of July in the movie theatre Helios 1

Helios auditorium 1 - H1, Helios auditorium 2 - H2, Helios auditorium 3 - H3, Helios auditorium 4 - H4, Helios auditorium 5 - H5, Helios auditorium 6 - H6, Helios auditorium 7 - H7, Helios auditorium 8 - H8, Helios auditorium 9 - H9, Multikino "Arkady" auditorium 8 - M8, Multikino "Arkady" auditorium 9 - M9.

A reservation by sms can be made by a person who included his/her phone number in the profile and had it verified. Verification of the phone number is essential to make or cancel a booking or to receive important requested information, e.g. on the order status. To verify the number you have to enter edit your profile in the my enh field and click verify your number. After the operation has been accepted a code will be sent to the number. It should later be entered into a special field, according to the instructions. Thanks to verification, there is no need to include your phone number when sending a message – the system will recognise it automatically and match it with the appropriate user.

The organisers of the festival declare not to send any sms advertisements to the users of the system.


Is it possible to give one's pass to another person?
The pass cannot be given to anyone else on any condition. It is attributed to the person who bought it. It has a first name, surname and photo of the person.

How do I add a photo to the pass?
When making an order for the pass (first you must register on the website) after filling in the data, you will find that there is an "add a photo to the pass" button. You do it just like you add a file (attachment) to an e-mail message.

What are the requirements for a photo to be added to the pass order?
Itshould be a current portrait photo in a file not exceeding 2 Mb, with a minimum size of 400 pixels x 400 pixels, preferably in resolution 300 dpi; the photo will be used to identify the owner of the pass. Lack of a photo or a photo which does not identify the person ordering the pass makes the pass invalid.

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